Everything you need to run an anonymous complaint, feedback, and suggestion programme — from the first QR you stick on a wall to the analytics that prove change is happening.
Place a QR anywhere — classroom, factory floor, hospital ward, government office. Anyone with a phone can scan and report in under 60 seconds. No app to install, no account to create.
Tickets route through the people you've defined for each location. Every level has an SLA; missed SLAs auto-escalate so issues can't sit in someone's inbox forever.
Heatmaps of complaint volume by location, category mix, time-to-resolve trends, and a clean list of unresolved tickets that need attention.
IP stripped at the CDN. No cookies, no fingerprinting. Per-organisation encryption. We can't identify a reporter even if we wanted to — and the architecture means we can prove it.
Every organisation gets a clean public landing page at unnmute.com/<slug>. End users find their school or office, pick a location, and submit — no QR scan required if they prefer.
Add your team, assign them to escalation rungs, and give them their own dashboard view. Track which staff handle the most tickets and where bottlenecks form.