Sensitive complaints never make it to WhatsApp
Resident-on-resident harassment, suspected committee corruption, security guard misconduct — none of it surfaces in a public chat. An anonymous QR captures it safely.
Built for RWAs, apartment complexes, gated communities and co-operative housing societies
Get the complaints WhatsApp groups can't carry
Place a QR at the gate, in every tower lobby, in the gym and clubhouse. Residents report leakage, security lapses, committee misconduct and maintenance gaps anonymously — no more public shaming on the society WhatsApp, no more issues going unsaid.
The reality
What goes unreported in your society today
Maintenance gaps die in the lift chat
A 200-resident WhatsApp can lose a leakage report inside ten minutes. QR-led intake puts every report on a board with an SLA timer and an owner.
Committee accountability is opaque
Residents suspect committee members of favouritism but have no channel to raise it without becoming the target. Anonymous routing to an external chair handles it.
Security incidents go unlogged
A guard sleeping, an unfamiliar visitor, a stair light out near the basement — small signals that compound into incidents. Easy reporting catches them early.
Outcomes
What you get from day one
End the WhatsApp drama
Move sensitive complaints out of public chats and into a moderated, anonymous channel.
Faster maintenance resolution
Every report has an owner and a clock. Issues stop getting buried in chat scroll-back.
Committee transparency
Residents trust the process when complaints have a ticket reference they can track.
AGM-ready summaries
Annual report of all complaint categories, resolution times and outcomes — perfect for AGM season.
Sample setup
Categories ready for your QR codes
Edit these in two clicks, or add your own.
- Maintenance / repair
- Security incident
- Cleanliness
- Committee conduct
- Resident dispute
- Vendor / contractor
- Amenity issue
- Suggestion
FAQ
Common questions for society
Who manages the complaints — the managing committee or an external party?
You choose. Most societies route L1 to the facility manager and L2 to a committee member, but you can also route sensitive categories to an external society auditor for true independence.
What's the difference between Unnmute and a society management app like ApnaComplex or MyGate?
Society management apps require resident login — they're not anonymous. Unnmute exists for the categories where anonymity matters (committee conduct, harassment, security lapses). Most societies use both.
How many QR codes does a typical 200-flat society need?
Most start with 4-6: gate, each tower lobby, gym/clubhouse, basement. Per-location reporting helps you spot building-specific patterns.
Can residents see other residents' complaints?
Only the managing committee sees the ticket board. Residents see only their own ticket via the public tracking reference.
Also for
Unnmute also runs on the floor of
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Ready to give people inside your society a real voice?
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