Patient complaints disappear at discharge
Discharge surveys feel transactional. A bedside QR captures the issue in the moment — anonymous, immediate, escalated within the SLA.
Built for hospitals, clinics, diagnostic labs and care homes
The patient feedback box that the NABH auditor will love
From OPD waiting rooms to ward corridors to ICU family lounges — place a QR at every touchpoint. Patients, attendants and staff report concerns anonymously and they're routed straight to the duty head, with NABH-grade audit trails baked in.
The reality
What goes unreported in your hospital today
Staff incident reports are politicised
Nurses won't report a doctor by name. With anonymous QR-led intake, the incident is captured, escalated to medical superintendent level, and acted on — without revealing the reporter.
NABH audits need an event trail
Unnmute preserves every action — acknowledgement, escalation, resolution, root cause — in a tamper-evident log perfect for accreditation review.
Family attendants have no channel
When attendants notice bedside neglect, there's no easy way to raise it. A QR on the wall in the family lounge gives them one — anonymous, routed, traceable through to resolution.
Outcomes
What you get from day one
NABH-ready audit trail
Patient-centric quality indicator data captured at the source, exportable on demand.
Faster incident response
Critical-tagged reports auto-escalate to medical superintendent within minutes of submission.
Anonymous nurse reporting
Front-line staff finally have a safe channel to raise patient-safety concerns up the chain.
Better patient satisfaction scores
Visible, anonymous, fast follow-through is what HCAHPS-style ratings measure. Unnmute lifts the score.
Sample setup
Categories ready for your QR codes
Edit these in two clicks, or add your own.
- Care quality concern
- Bedside neglect
- Hygiene / infection risk
- Billing discrepancy
- Doctor or nurse conduct
- Patient safety incident
- Facility issue
- Suggestion
FAQ
Common questions for hospital
Does Unnmute support NABH and JCI documentation requirements?
Yes. Every ticket carries a full event chain — acknowledgement, escalation, root cause, resolution — exportable as a tamper-evident PDF for accreditation review.
Can patients submit without scanning a QR?
Yes. Your hospital's public Hub URL (unnmute.com/your-hospital) lets patients and families submit from home. Both intake routes preserve full anonymity.
How do we handle critical patient-safety reports?
Tag a category as 'critical' and route it to your medical superintendent at L1 with a 1-hour SLA. Misses auto-escalate to the CMO. The flow is configurable per QR.
Will reports be visible to the person being complained about?
Never. Reports route to a hierarchy you define — by role, not by name. The named person never sees the report unless you explicitly assign it to them.
Also for
Unnmute also runs on the floor of
Built for K-12, colleges, hostels & coaching institutesAn anonymous complaint box that actually works for schoolsBuilt for IT services, manufacturing, retail, BPOs and start-upsThe employee voice channel that doesn't punish honestyBuilt for municipal corporations, RTOs, panchayats, police stations and PSU officesMake grievance redressal something citizens actually trustBuilt for RWAs, apartment complexes, gated communities and co-operative housing societiesGet the complaints WhatsApp groups can't carry
Ready to give people inside your hospital a real voice?
30-day free trial. No credit card. Live in under 30 minutes.