Citizens fear retaliation when reporting bribery
A paper complaint book is right there next to the officer being complained about. Anonymous QR reporting strips that fear — IP is destroyed at the CDN, the officer has no way to identify the citizen.
Built for municipal corporations, RTOs, panchayats, police stations and PSU offices
Make grievance redressal something citizens actually trust
Place a QR at every counter, every block, every cabin. Citizens scan, report a grievance anonymously, and the system escalates it through your hierarchy — with a tracking reference they can check from home. Built for the way Indian public services actually operate.
The reality
What goes unreported in your office today
Counter-level service failures never reach the head
A rude clerk, a 4-hour wait, a missing form — they rarely surface until a viral tweet. QR-based capture turns every counter into a real-time service-quality sensor.
CPGRAMS escalations have no internal pre-step
Citizens jump to CPGRAMS because they don't trust internal channels. Unnmute gives you an internal anonymous channel with audit trail — solve it before it becomes a central-government statistic.
Public Information Officers get drowned in noise
Per-counter QRs route per-counter issues. The PIO sees only what's escalated up — not every minor complaint.
Outcomes
What you get from day one
Public ticket references
Citizens get a tracking code they can check at unnmute.com/track. Trust through transparency.
Counter-level accountability
One QR per counter means citizen complaints are location-tagged automatically.
CPGRAMS-aligned escalations
Multi-level routing matches the way grievance committees expect tickets to progress.
Anonymous corruption reporting
The single biggest reason citizens don't report bribery is fear of retaliation. Unnmute removes it.
Sample setup
Categories ready for your QR codes
Edit these in two clicks, or add your own.
- Bribery / corruption
- Service delay
- Officer misconduct
- Counter wait time
- Documentation issue
- Infrastructure / accessibility
- Suggestion
- Appreciation
FAQ
Common questions for office
Can a citizen track their anonymous report?
Yes. Every submission gets a public reference code. Citizens can check status at unnmute.com/track without revealing identity — they only need the code itself.
Does this replace CPGRAMS?
No — it sits in front of it. Use Unnmute as your internal pre-CPGRAMS layer so most grievances are resolved before they need to escalate to central government.
What about reports submitted in Hindi or regional languages?
Submission forms support Unicode — citizens can type in any Indian language. The dashboard preserves the original text for the handling officer to read directly.
Is data stored in India?
Yes. All data resides in AWS Mumbai (ap-south-1) by default, aligning with DPDPA data-residency expectations for public sector deployments.
Also for
Unnmute also runs on the floor of
Built for K-12, colleges, hostels & coaching institutesAn anonymous complaint box that actually works for schoolsBuilt for IT services, manufacturing, retail, BPOs and start-upsThe employee voice channel that doesn't punish honestyBuilt for hospitals, clinics, diagnostic labs and care homesThe patient feedback box that the NABH auditor will loveBuilt for RWAs, apartment complexes, gated communities and co-operative housing societiesGet the complaints WhatsApp groups can't carry
Ready to give people inside your office a real voice?
30-day free trial. No credit card. Live in under 30 minutes.